Privacy Policy

Global Privacy Policy

1. About Us

1.1.    Scorz offers a range of Internet of Things (IoT) products that amplify moments for people during experiences that matter to them. Through our platform we enable our IoT products to react to events like team scoring moments or celebrations through sensory engagement - light, sound and vibration. Scorz is the brand of Fandom Connect Pty Ltd and/or one or more of its affiliated entities.

1.2.    When you purchase Scorz-branded products, we handle your information to provide our products and services to you, as described in this Global privacy Policy, in our role as the business/controller.

1.3.    When you purchase Scorz products under the brand of our corporate clients, we will handle your information on behalf of those clients as a service provider/processor in accordance with our agreement with them. To learn more about how a corporate client processes your personal information, please visit the website of the brand under which you bought our products.

2. About this Global Privacy Policy

2.1.    Scorz has implemented this Global Privacy Policy to describe our privacy practices and the privacy choices you in connection with using our website,, our mobile applications, and any other websites or services that link to this Global Privacy Policy.  If you wish to make any inquiries regarding this Global Privacy Policy, you should contact our Privacy Officer in any of the ways specified in paragraph 16.

2.2.    California residents can learn about their additional privacy rights in the “Additional information for consumers located in California” section below. 

2.3.    We provide important information for individuals located in the European Union, European Economic Area, Switzerland, and United Kingdom (collectively, “Europe” or “European”) below in the “Notice to European users” section.

3. What information do we collect and hold?

3.1.    The types of personal information we may collect about an individual will depend upon the nature of our interaction with them.  We may collect: 

(a) Identifiers: including your name, contact details including telephone numbers (landline and/or mobile), current and previous address (including postal address) and email address and device identification number.

(b) Financial information: including your payment details, such as your bank account details.

(c) Demographic Information: including your age and/or date of birth and gender.

(d) Commercial Information: including records or goods or services purchased or considered, as well as purchasing or consuming histories or tendencies.

(e) Internet or Other Electronic Network Activity Information: including information regarding your interaction with product portals, websites, applications, or advertisements when you use our website, app and services usage data, for example when you create or log into your account or pair goods to your account. 

(f) Geolocation Data: we collect your IP address automatically when you use our website or apps. We may be able to determine your general geographical location based on the IP address. Some of our mobile apps will also collect your precise location (e.g., your GPS coordinates), though users can turn off location tracking in their mobile device settings.

(g) Audio and Video Content: you may choose to submit audio and video content through your use of our services.

(h) Employment Data: including occupation and employment details including employment status, position title, remuneration, employee type, hire date, any previous work experience and education information, information from or in connection with your resume or job application if you apply for a position with us, or other relevant details. 

(i) Profile Information:  includes inferences drawn from any of the information identified above to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behaviour, attitudes, intelligence, abilities, and aptitudes, such as information from social media accounts and profiles including profile picture and language.

3.2.    We are authorised to collect tax file numbers (TFNs) in Australia by the Income Tax Assessment Act 1936 (Cth).  It is not compulsory for you to provide your TFN for our products and services, but if you do not, taxation law may require additional deductions to be made from amounts payable to you.  

4. What are our sources of the information we collect about you and how and when do we collect the information?

4.1.    We collect and record  information about individuals such as:

(a) users of our products or services
(b) our corporate customers, potential customers and their representatives
(c) our suppliers and potential suppliers, agents and potential agents, service providers and potential service providers, and their representatives, directors, partners, proprietors and shareholders
(d) contractors and subcontractors and potential contractors and subcontractors and their representatives in relation to providing goods and services to us
(e) our employees past and present, including applicants, and
(f) any other person who comes into contact with Scorz.

4.2.    We may collect your  information in the course of providing you with goods or services, or: 

(a) when you use or buy our products or services
(b) when you provide us, or you offer or apply to supply us, with goods or services
(c) when you provide information to us in any way (including by completing a form, disclosing information over the phone or via email, or providing us a business card)
(d) when you request information, or make an enquiry, about us, our products or our services
(e) when you provide feedback to us
(f) when you visit or fill in a form on our website or applications (see paragraph 5) 
(g) when you register for or use an account on our website or applications, for example to participate in a survey, contest or promotion
(h) when you visit premises from which we operate
(i) when you attend an event facilitated by us
(j) when you (or your employer) provide that information to us in the course of conducting or administering our relationship with you, or when you are carrying out activities in connection with our operations
(k) when you submit a job application to us,
(l) when you otherwise contact us by telephone, fax, email, online support channels, social media, post or in person, or
(m) where we are otherwise required or authorised by law to do so.

4.3.    We may also collect information about you from third parties and other sources such as: 

(a) our corporate clients when we undertake activities and provide services to you on behalf of such clients
(b) your nominated representatives (e.g., spouse accountant, power of attorney, brokers and other professional advisors)
(c) publicly available sources of information including government entities from which public records are obtained
(d) related entities, companies and businesses of Scorz
(e) third party services if you choose to connect your account on our website or applications to your account on another service (for example, Google or Facebook), although you can stop sharing information from such other service if you delete our application or unsubscribe
(f) Wi-Fi access points, GPS signals and cell tower IDs when collecting location data, although you can remove our access to your location by using your mobile device settings (however doing so may result in you not being able to fully access our products and services)
(g) marketing vendors
(h) survey services
(i) service providers, payment processors and information processors
(j) third parties you have authorised or directed to share information with us.

4.4.    If the personal information we collect includes sensitive information, including health information, we will ask for your consent to collect sensitive information, unless applicable law allows us to collect it without your consent.  

4.5.    Where we engage with you multiple times over a short period in relation to the same matter, we may not provide you with a separate notice about privacy each time we engage with you.

4.6.    If you choose not to provide your information to us for the purposes set out in this Global Privacy Policy, or if we do not or are unable to collect the information we require, we may not be able to provide you with requested information, products or services, or to effectively conduct our relationship with you. 

5. Information collected via our website and applications

5.1.     Information may be collected by us and by our third party service providers who assist us in operating our websites at, including its subdomains and any other website we operate from time to time.

5.2.    We may use various technological methods from time to time to track the visiting patterns of individuals accessing our website or using our applications, including but not limited to the methods set out in this paragraph 5. 

Google Analytics 

5.3.    We may use Google Analytics to help analyse how you use our website.  Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers.  The information generated is used to create reports about the use of our website.  Google will store this information.  

5.4.    If you do not want your website visit data reported by Google Analytics, you can install the Google Analytics opt-out browser add-on.  For more details on installing and uninstalling the add-on, please visit the Google Analytics opt-out page at 

Click Stream Data

5.5.    When you read, browse or download information from our website, we or our internet service provider may also collect information such as the date, time and duration of a visit, the pages accessed, the IP address of your computer, and any information downloaded.  


5.6.    Our website may use 'cookies' from time to time.  Cookies are small text files that are transferred to a user's computer hard drive by a website for the purpose of storing information about a user's identity, browser type or website visiting patterns.  Cookies may be used on our website to monitor web traffic, for example the time of visit, pages visited and some system information about the type of computer being used.  We use this information to enhance the content and services offered on our website.

5.7.    Cookies are sometimes also used to collect information about what pages you visit and the type of software you are using.  If you access our website or click-through to our website from a link in an email we send you, a cookie may be downloaded onto your computer's hard drive.

5.8.    Cookies may also be used for other purposes on our website. 

5.9.    You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent.  Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.

5.10.    If you disable the use of cookies on your web browser or remove or reject specific cookies from our website or linked sites then you may not be able to gain access to all of the content and facilities in those websites.

5.11.    For information about cookies employed by our website and how to control them, see our Cookie Policy

Web Beacons

5.12.    Web beacons are images that originate from a third party site to track visitor activities.  We use web beacons to track the visiting patterns of individuals accessing our website.  

Third party content (e.g., social media links)

5.13.    Some of the content on our website or applications may include applications made available by third parties, such as social media buttons or links that allow you to share content or links to our website through the relevant third party platforms.  These third party applications themselves may facilitate collection of information by those third parties, through your interaction with the applications and sometimes even if you do not interact directly with them.  We are not responsible for the technical operation of these applications or the collection and use practices of the relevant third parties.  Please visit the relevant third party websites to understand their privacy practices and options they may make available to you in relation to their collection of your personal information. 

6. What are the purposes, including business and commercial purposes, for which we use your  information?

6.1.    We use the  information we collect about you for our business functions and activities, in order to operate our business efficiently, and to market our products and services for the benefit of our customers.

6.2.    We may collect, hold and use your personal information:

(a) to identify and communicate with you 
(b) to enable us to provide you with requested information, products or services
(c) to otherwise assist customers by providing them with information and support
(d) to provide personalised content, offers and vouchers
(e) to manage, collect and process payments including sending invoices and reminder notices and collecting money owed to us
(f) to help us to manage and enhance products or services we provide to you
(g) to help us to manage and enhance goods and services we procure from our suppliers and subcontractors
(h) to personalise and customise your experiences on our website and applications
(i) administering and protecting our business, our website and our applications, including through troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data
(j) debugging to identify and repair errors that impair existing intended functionality
(k) detecting security incidents, protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for that activity
(l) auditing related to a current interaction and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards
(m) to manage and administer any account you may hold with us and our relationship with you, including contacting you via email or phone for "know your customer" and security
(n) to promote and market our products and services to you
(o) to conduct promotional activities and providing special offers
(p) to provide you with information that we believe may be of interest to you or that you may be interested in receiving, including advertising material and relevant news, regarding us, our clients, and events
(q) to conduct research for the purposes of improving existing products or services or creating new products or services
(r) to help us research the needs of our customers to enable us to market our products and services with a better understanding of your needs and the needs of customers generally
(s) to provide for the safety and security of workers and onsite visitors
(t) to help us manage our business operations
(u) for business support purposes including maintenance, backup and audit
(v) to process any job application submitted by you
(w) to respond to any queries or complaints you may have
(x) to investigate, review, mitigate risks associated with, and inform you of, a data or other security breach involving your personal information
(y) to facilitate the safety and security of our products and services including authenticating users, facilitating secure payments, enforcing our terms and policies, responding to a legal request or claim, protecting against fraud or abuse, and conducting audits
(z) to comply with our statutory and legal obligations, or
(aa) as otherwise disclosed to you at or before the point of collecting your personal information.

6.3.     We may aggregate personal information for reporting, statistical and analysis purposes, and for business, product and service improvement purposes.  This allows us to better inform ourselves and anticipate our customers' preferences and requirements, and to monitor and improve the effectiveness of our business, products and services.  We may also de-identify information for inclusion in such aggregated databases or reports.  

6.4.    We reserve the right at all times to monitor, review, retain, and/or disclose any information as necessary to satisfy any applicable law, but we have no obligation to monitor the use of our website or the applications or to retain the content of any user session.

6.5.    We may otherwise collect, use or disclose your  information where the collection, use or disclosure is:

(a) in accordance with this Global Privacy Policy or any agreement you enter into with us, or
(b) required or authorised by law.

7. When and to whom do we disclose your information?

7.1.    We may also disclose your personal information to:

(a) advertising partners, such as Facebook. You may at any time adjust your device settings for our app to disable the advertising ID to stop the sharing of device information with Facebook.  
(b) our corporate clients when we undertake activities on behalf of such clients
(c) third-party service providers (including mailing and printing houses, IT providers, payment processors, hosting services, analytics companies, and others) who assist us in undertaking our business functions and activities, including running our websites and operating our business
(d) professional advisors, such as lawyers, bankers, accountants, auditors and insurers
(e) third parties with whom you authorise or direct us to share your information
(f) Government, regulatory authorities and other organisations as required or authorised by law
(g) As necessary to facilitate the safety and security of our products and services, enforcing our terms and policies, responding to a legal request or claim, protecting against fraud or abuse, handling insurance and legal claims, and conducting audits, and to comply with our statutory, legal and self-regulatory obligations.

7.2.    As we continue to develop our business, we may buy, merge or partner with other companies or organisations, and in so doing, acquire customer information.  In such transactions, information may be among the transferred assets.  Similarly, in the event that a portion or substantially all of our business or assets are sold or transferred to a third party, we may also disclose certain information including your  information to a purchaser or potential purchaser in connection with the sale or potential sale of us, our business or any of our assets, including in insolvency.

8. International disclosures

8.1.    To provide our products and services and to operate our business in support of our products and services, it is necessary for us to process personal information in countries where our company and infrastructure are located, including in countries that are outside of the country in which you purchased our product or service or otherwise provided your information This may happen if: 

(a) our offices are based in a country outside of the country in which you reside
(b) we outsource certain activities to third parties based in a country outside of the country in which you reside
(c) transactions, information, services or products have a connection with a country based outside of the country in which you reside, or
(d) our computer systems including IT servers are located in a country based outside of the country in which you reside.  

8.2.    In particular, your personal information may be disclosed to third parties in Australia, USA, and such other countries in which those parties or their, or our, computer systems may be located from time to time, where it may be used for the purposes described in this Global Privacy Policy.  

8.3.    If you are based in Australia, you consent to the collection, use, storage and processing of your personal information in those countries, without us being responsible under the Privacy Act 1988 (Cth) for such use (or for any breach).  Where such parties are located outside of Australia, you may have rights to enforce such parties' compliance with applicable data protection laws, but you might not have recourse against those parties under the Australian Privacy Act in relation to how those parties treat your personal information.

9. Other uses and disclosures

9.1.     We may collect, use and disclose your  information for other purposes not listed in this Global Privacy Policy.  If we do so, we will make it known to you at the time we collect or use your personal information. 

10. Marketing 

10.1.    You consent to us using your personal information for sending you information, including promotional material, about us or our products and services.  You also consent to us sending you such information by means of direct mail, email, SMS and MMS messages.  

10.2.    If you do not want to receive marketing information from us you can unsubscribe in any of the following ways: 

(a) clicking on the 'Unsubscribe' or subscription preferences link in a direct marketing email that you have received from us 
(b) logging into your account on the website or the application and editing your communication preferences, or
(c) contacting us using the contact details specified in paragraph 16.

11. Storage and security of personal information held by us

11.1.    We employ a number of technical, organizational and physical safeguards designed to protect the personal information we collect. 

11.2.    However, please be aware that no data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information you transmit or otherwise provide to us and you do so at your own risk.
‍If you create an account, you will be asked to select passwords for yourself to access the products and services, and this password will be used to allow you to use the products and services. You are responsible for maintaining the strict confidentiality of your account password, and for any activity that occurs under your account credentials, whether or not authorised by you.  

11.3.    If we find that we no longer require or have no further need for your personal information we may de-identify it or remove it from our systems and destroy all record of it.

12. Children

12.1.    Our website and services are not intended for children, and we do not collect personal information from them. We define "children" as follows:

(a) Residents outside of Europe: anyone under 13 years old; and
(b) Residents of Europe: anyone under 16 years old, or the age needed to consent to the processing of personal information in your country of residence.

12.2.    If we learn we have collected or received personal information from a child without verification of parental consent, we will delete the information. If you believe we might have any information from or about a child, please contact use at

13. Your rights 

13.1.    California residents can learn about their additional privacy rights in the “Additional information for consumers located in California” section below. 

13.2.    We provide important information about additional privacy rights for individuals located in Europe in the “Notice to European users” section below.

13.3.    If you are an Australian resident, you are generally entitled to access personal information that we hold about you.  If you request access to your personal information, in ordinary circumstances we will give you full access to your personal information.  Depending on the nature of the request, Scorz may charge for providing access to this information, however such charge will not be excessive.  However, there may be some legal or administrative reasons to deny access.  If we refuse your request to access your personal information, we will provide you with reasons for the refusal where we are required by law to give those reasons.

13.4.    If you are an Australian resident, you can access and correct some of your personal information through the website or the application by logging into your account and updating or editing your profile at any time.  Alternatively, a request for access can be made by contacting our Privacy Officer in any of the ways specified in paragraph 16.

13.5.    Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track,” please visit

13.6.    We take all reasonable steps to ensure that any personal information we collect and use is accurate, complete and up-to-date.  To assist us in this, you need to provide true, accurate, current and complete information about yourself as requested, and properly update the information provided to us to keep it true, accurate, current and complete.  

13.7.    Please contact us in any of the ways specified in paragraph 16 if you believe that the personal information is inaccurate, incomplete or out of date, and we will use all reasonable efforts to correct the information.

13.8.    It would assist us to ensure we properly understand your request, and allow us to respond more promptly, if requests are made in writing and include as much detail as possible.

14. How do we deal with complaints about privacy?

14.1.     If you feel that we have not respected your privacy or that we have conducted ourselves inconsistently with this Global Privacy Policy, please contact our Privacy Officer in any of the ways specified in paragraph 16 and advise us as soon as possible.  We will investigate your queries and privacy complaints within a reasonable period of time depending on the complexity of the complaint.

14.2.    It would assist us to respond to your complaint promptly if it is made in writing and sent to us by email at   Please detail information relevant to your complaint.

14.3.    We will notify you of the outcome of our investigation.

15. Updates to this Global Privacy Policy

15.1.    We may, from time to time, review and update this Global Privacy Policy and any of its annexures, including to take into account new laws, regulations, practices and technology.  All personal information held by us will be governed by our most recent Global Privacy Policy, posted on our website at: where the Global Privacy Policy will be located.  Any changes to this Global Privacy Policy and its annexures may be advised to you by updating this page on our website.  We will aim to provide reasonable advance notice of such changes though this may not always be possible depending on the circumstances.  We encourage you to check this page from time to time for any changes.  

16. What to do if you have a question, problem or complaint, or want to contact us about our use of your personal information or this Global Privacy Policy

16.1.    If you:

(a) have a query or concern about this Global Privacy Policy, including its annexures or our personal information handling processes
(b) wish to make a complaint in relation to a breach of your privacy
(c) would like to access your personal information held by us
(d) would like to update or correct your personal information held by us, or
(e) would like to opt out of direct marketing,

please contact our Privacy Officer in any of the following ways: 

  • Email Address:
  • Mailing Address: Level 14, 440 Collins St Melbourne, Vic 3000, or
  • Phone: +1 415 874 0011

This Global Privacy Policy was last updated on 17 February 2021.

Additional information for consumers located in California

This section applies only to California residents who purchase our products under the Scorz brand or otherwise interact with Scorz products and services. This section does not apply to the personal information (a) that Scorz handles on behalf of its corporate clients in its capacity as a service provider, as well as (b) of individuals acting as representatives of our business customers, or (c) current, former and prospective Scorz employees. 

We do not sell personal information. Like most companies, we may use advertising services provided by third parties, such as Facebook. You may at any time adjust your device settings for our app to disable the advertising ID to stop the sharing of device information with Facebook.  

Your California privacy rights. The CCPA grants individuals whose information is governed by the CCPA the following rights:  

  • Information. You can request information about how we have collected and used your personal information during the past 12 months. We have made this information available to California residents without having to request it by including it in this Privacy Policy.
  • Access. You can request a copy of the personal information that we have collected about you during the past 12 months. 
  • Deletion. You can ask us to delete the personal information that we have collected from you.

You are entitled to exercise the rights described above free from discrimination. 

Please note that the CCPA limits these rights by, for example, prohibiting us from providing certain sensitive information in response to an access request and limiting the circumstances in which we must comply with a deletion request.  If we deny your request, we will communicate our decision to you.  

How to exercise your rights

You may exercise your California privacy rights described above as follows:

  • Right to information, access and deletion. You can request to exercise your information, access and deletion rights by:
    calling us at +1 415 874 0011
  • Identity verification. We will need to confirm your identity and California residency to process your requests to exercise your information, access or deletion rights. We cannot process your request if you do not provide us with sufficient detail to allow us to understand and respond to it. 
  • Authorized agents. California residents can empower an “authorized agent” to submit requests on their behalf.  We will require the authorized agent to have a written authorization confirming that authority.

Notice to European users

The information provided in this “Notice to European users” section applies only to individuals in Europe.  This section does not apply to the personal information that Scorz handles on behalf of its corporate clients in its capacity as a processor.

Personal information. References to “personal information” in this Privacy Policy are equivalent to “personal data” governed by European data protection legislation.

Controller. Scorz is the controller of your personal information covered by this Privacy Policy for purposes of European data protection legislation.

Legal bases for processing. We use your personal information only as permitted by law. Our legal bases for processing the personal information described in this Privacy Policy are described in the table below.

Processing purpose

Details regarding each processing purpose listed below are provided in the section above titled “How we use your personal information”.

Legal basis

To operate our services

Processing is necessary to perform the contract governing our provision of our services or to take steps that you request prior to signing up for the services. If we have not entered into a contract with you, we process your personal information based on our legitimate interest in providing the services you access and request.

- For research and development
- For compliance, fraud prevention and safety
- For marketing and advertising purposes
- To manage our recruiting and process employment applications
- To create anonymous data
- Sharing your personal information as described in this Privacy Policy

These activities constitute our legitimate interests. We do not use your personal information for these activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

To comply with law

Processing is necessary to comply with our legal obligations.

With your consent

Processing is based on your consent. Where we rely on your consent you have the right to withdraw it any time in the manner indicated when you consent or in the services.

Use for new purposes. We may use your personal information for reasons not described in this Privacy Policy where permitted by law and the reason is compatible with the purpose for which we collected it.  If we need to use your personal information for an unrelated purpose, we will notify you and explain the applicable legal basis.

Sensitive personal information. We ask that you not provide us with any sensitive personal information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership) on or through the services, or otherwise to us.

If you provide us with any sensitive personal information to us when you use the services, you must consent to our processing and use of such sensitive personal information in accordance with this Privacy Policy. If you do not consent to our processing and use of such sensitive personal information, you must not submit such sensitive personal information through our services.

Retention. We retain personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements, to establish or defend legal claims, or for fraud prevention purposes.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

When we no longer require the personal information we have collected about you, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.  If we anonymize your personal information (so that it can no longer be associated with you), we may use this information indefinitely without further notice to you.

Your rights. European data protection laws give you certain rights regarding your personal information.  If you are located in Europe, you may ask us to take the following actions in relation to your personal information that we hold:

  • Access. Provide you with information about our processing of your personal information and give you access to your personal information.
  • Correct.  Update or correct inaccuracies in your personal information.
  • Delete. Delete your personal information.
  • Transfer. Transfer a machine-readable copy of your personal information to you or a third party of your choice.
  • Restrict. Restrict the processing of your personal information.
  • Object. Object to our reliance on our legitimate interests as the basis of our processing of your personal information that impacts your rights.  

You may submit these requests by email to or our postal address provided above.  We may request specific information from you to help us confirm your identity and process your request.  Applicable law may require or permit us to decline your request.  If we decline your request, we will tell you why, subject to legal restrictions.  If you would like to submit a complaint about our use of your personal information or our response to your requests regarding your personal information, you may contact us or submit a complaint to the data protection regulator in your jurisdiction.  You can find your data protection regulator here.